"Without doubt the One Call industry must continually strive to deliver world class customer service, supported by leading edge solutions"
PelicanCorp runs global, country independent One Call operations, not just as a software vendor, but as the One Call operator. PelicanCorp manages the marketing, promotions, call centre, website and the complete technology stack for operations across the globe.
We can adapt our service offering to the requirements of the market, from advisors, call centre operators to software and technology provisions. As an international award winning company, adding iPhone and mobility solutions to our One Call offering demonstrated our willingness to take technology and introduce solutions that challenged the traditional call centre focused business.
The OneCallAccess platform is the backbone for powering the multi-national One Call services globally. Across the regions covered by OneCallAccess, PelicanCorp manage the complete cloud infrastructure from hardware to software and application, backup and disaster recovery plans, high availability services (where required), storage and the Call Centre Services to receive inbound enquiries and support requests.
Solutions for the One Call industry
One Call Operation Management
OneCallAccess is a fully managed One Call Operation Management solution for e-Ticket and Call Center operations. Hosted by PelicanCorp in a high availability cloud environment, it manages all One Call tickets from any location and any time leveraging modern web and mobile based technologies. OneCallAccess is built using a unique mapping platform enabling the most accurate ticket capture on the market.