OneCallAccess™
One Call Operation Management
OneCallAccess is a fully managed One Call Operation Management solution for e-Ticket and Call Center operations. Hosted by PelicanCorp in a high availability cloud environment, it manages all One Call tickets from any location and any time leveraging modern web and mobile based technologies. OneCallAccess is built using a unique mapping platform enabling the most accurate ticket capture on the market.
Tell Me MoreOneCallAccess provides a set of tools for any One Call operation to support its obligations to its members from GIS data updates, marketing/email campaigns, reporting and a range of notification and ticket format options. OneCallAccess offers a number of optional modules to support the specific requirements of the operation and the local processes. Currently available modules include excavation permits, plan collation and positive response. This same capability can be used to include additional modules to support local requirements.
Benefits
Simple, user friendly interface
Users are guided through the process with simple messages and information boxes to assist.
Configure for any One Call Service
This includes all fields of data, mapping rules and even notification rules for Utilities.
Mobile and location aware
Regardless of the device being used, the OneCall ticket entry screens adapt and also provide location aware capabilities to allow tickets to be captured on site anytime of the day.
Manage your account
The members portal allows One Call members to manage their own details, settings and the re-requesting of tickets when required.
Upload ‘Areas of Interest’
A full audit history is kept for all edits and approvals, ensuring the data integrity and ownership is maintained.
Reporting portal
ReportsAccess is a reporting portal which provides pre-saved reports, runtime filtering and export options which include the ability to set an automated schedule.
Features
Support
OneCallAccess is hosted and managed in a cloud environment managed and controlled by PelicanCorp.
Service Delivery and Operations teams support all our customers 24/7. These systems are monitored using a range of industry best practices to ensure your service experience is excellent.
Integration
Tightly integrated mapping and GIS support local requirements. Allows contractors to navigate easily and begin describing their locate ticket.
Mapping information can be transmitted to utilities and One Call members in preferred formats.
Communication
Contractors receive confirmation summarizing the ticket and utilities notified.
Utilities can also communicate directly with contractors working in a specific area or to issue process updates.
Web & mobile ticket entry
All user interfaces for OneCallAccess are web-based and easy to use.
The streamlined inquiry process helps users quickly submit accurate tickets. Some clients achieve over 90% web ticketing success.
Management tools
Includes dashboards to manage tickets, member configs, dispatch, and custom reports.
Real-time analytics track system performance, contractor usage, and ticket trends.
Mapping & ticket location drawing
Use simple drawing tools directly on the map to visually describe a dig site.
Details are included in the ticket summary and transmitted with utility notifications.