Case Studies

Wingecarribee Shire Council dramatically improve their DBYD response time

New South Wales based Wingecarribee Shire Council made a huge leap with PelicanCorp’s TicketAccess hosted solution to efficiently and automatically respond to their Dial Before You Dig (DBYD) enquiries. 

As an existing DBYD customer, Council had seen a substantial increase in the number of incoming DBYD enquiries; thus, placing a considerable strain on resources manually responding to those enquiries. The PelicanCorp TicketAccess solution provides a single automated platform to manage the process of responding to DBYD requests. Through use of TicketAccess, Wingecarribee Shire Council have minimised almost all manual efforts required for responding to DBYD enquiries and completely streamlined the process. It has also implemented greater protection measures to Council's water, sewer and stormwater assets as well as the associated facilities by providing accurate and detailed information to those submitting DBYD enquiries. 

With the help of TicketAccess, Wingecarribee Shire Council has drastically improved their DBYD response time, increased public awareness for all works in and around its infrastructure and reduced the risk of damages to Council’s assets.

“The system allows us to automate responses for standard and critical asset location requests from DBYD,” said Michael Herraman, Group Manager Assets and Project Delivery at Wingecarribe Shire Council. “In our first month TicketAccess has automatically responded to 360 DBYD requests with an average response time of less than 2 minutes.”