Case Studies

City of Prospect respond to DBYD enquiries via TicketAccess automation

Through the use of PelicanCorp's TicketAccess hosted system, South Australia's City of Prospect have turned their once laborious manual DBYD response process into an entirely automated workflow. TicketAccess has enabled City of Prospect to now determine if an enquiry is impacting various asset infrastructure types, create an appropriate response and deliver a plan package within minutes, providing greater public awareness resulting in reduced risk of damage to Council's assets and a significant savings on resources.

Greg Georgopoulos, Director Infrastructure Assets and Environment from the City of Prospect added: “The TicketAccess system has resulted in a fast and effective way for the City of Prospect to respond to ‘Dial before You Dig’ Requests. Requests are received, analysed and responded to instantly, improving customer service and satisfaction.”