Case Studies

City of Mandurah saves time and reduces risk with PelicanCorp TicketAccess software

Western Australia’s City of Mandurah have greatly improved the quality of information and increased public awareness for all works in and around its essential infrastructure. By becoming a member of the national Dial Before You Dig (DBYD) service and automating responses to DBYD enquiries via PelicanCorp’s TicketAccess hosted solution, City of Mandurah have reduced the risk of damage to council owned assets protecting not only the assets themselves, but the community members working around them. The TicketAccess software solution from PelicanCorp is automating the response process, saving Council staff time and resources from a manually laborious task.

Doug Bartlett, Coordinator Asset Management – Technical Services from the City of Mandurah added that “The implementation by PelicanCorp was quick and effective. We are already receiving 50 automatic responses per day, which helps us with the long term management of our infrastructure. Just preventing one damaged pipe will save us the years’ worth of cost for the combined DBYD service.”