Case Studies of Customer Success
Discover How PelicanCorp Delivers Results Across Industries
Case Studies
SGN reduces risk of incidents and improves worker safety
Challenge
SGN was looking for a solution to reduce third party damages which occurred due to work being carried out by people who were not following safe digging practices and did not have the relevant utility pipe location information. SGN wanted an online solution to enhance the customer experience by providing a hassle-free way of getting information on the location of its pipes so that all parties could make informed decisions.
Solution
SGN became a member of the online safe digging portal service LinesearchbeforeUdig (LSBUD) Member, a solution, designed to reduce the risk of third party damages. It not only provides a hassle-free way for the customer to get the plans but also helps SGN understand where works are taking place near its network.
Outcome
The LSBUD automated solution has enabled SGN to significantly improve the protection of its assets via a 1600% increase in the number of third party enquiries being made on the location of its assets. Despite the significant increase in enquiries being made, the average response time is now just 4 minutes; over 500 times quicker than previous response times that averaged over 15 days.
Northumbrian Water Group protects network with confidence
Challenge
To protect its networks, Northumbrian Water Group (NWG) asked any third party working across Great Britain (including contractors, utility companies and individuals) to contact the NWG Team every time to check the location of their assets. The typical response time for any enquiry took more than a couple of days.
Solution
In order to improve the protection of their assets NWG joined LinesearchbeforeUdig (LSBUD), a UK service which is powered by PelicanCorp's OneCallAccess product, and implemented the LSBUD Hosted Plan Response automation software which responded to over 7500 enquiries a month within an average of 4 minutes per enquiry.
Outcome
The LSBUD automated solution has enabled NWG to successfully reduce the risk of asset strikes within their network and greatly increase the efficiency of internal resources, saving costs, improving upon customer satisfaction and providing a 24/7 service.
Western Power Distribution improve safety with LSBUD
Challenge
To protect its networks, Western Power Distribution were seeking an online solution that would deliver plans to users within minutes of a digging request being placed. Western Power Distribution also needed to completely automate responses and produce a full audit trail for each request and response.
Solution
Western Power Distribution opted for membership to the national LinesearchbeforeUdig (LSBUD), a UK service which is powered by PelicanCorp's OneCallAccess product, and implemented the LSBUD Hosted Plan Response automation software to deliver the Plan Response service for all Western Power related asset/plan enquiries.
Outcome
As a direct result of the partnership with LSBUD, Western Power Distribution have successfully automated response processes; reducing response times for requests and most importantly increasing safety in the field.