Case Studies

Essential Energy re-define workflow with OneCallAccess API

Challenge
With the introduction of NSW Dial Before You Dig legislation in 2010, Essential Energy was suddenly faced with a significant increase in overheads due to the manual efforts involved in entering their own enquiries. The challenge was to automate the data entry process and reduce the manual labour efforts required.

Solution
In a joint project, Essential Energy integrated a solution to the OneCall Access API to effectively automate its DBYD enquiries. Part of this process included the ability to submit multiple sites through a 'project entry' grouping method.

Outcome
OneCallAccess API has delivered significant time-savings with a dramatic reduction to the time and manual effort required to meet the legislated demands of entering a large volume of enquires. The overall automation improvement ensures Essential Energy has the most up to date and accurate data with less resources required to provide it.

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