Case Studies

Shoalhaven Water completely overhaul their asset protection

Challenge
Shoalhaven Water have spent a number of years working to update their manual process of responding to requests for asset information. Considerable time and effort was provided by both the mapping and IT departments to overcome the challenge, which lead to Shoalhaven Water becoming members of the ‘Dial Before You Dig’ (DBYD) service. With an anticipated increase in workload due to higher volumes of enquries from the DBYD membership an automated solution was required.

Solution
Shoalhaven Water opted for TicketAccess as a hosted solution to efficiently automate their response service. TicketAccess responds to a large number of asset location enquiries instantly without any staff intervention or effort, 24x7.

Outcome
The PelicanCorp solution has provided Shoalhaven Water with the set-and-forget system they were seeking. TicketAccess requires no manual resources by providing instant automated responses to all DBYD enquiries from the completely hosted and managed service.

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