Case Studies

Unitywater wins 2016 annual DBYD award with PelicanCorp

Challenge
Following establishment on 1 July 2010, Unitywater was faced with the challenge of manually responding to around 100 Dial Before You Dig (DBYD) enquiries per day.

Solution
As members of the national DBYD service Unitywater opted for PelicanCorp’s TicketAccess solution, providing them with the single automated platform to manage the process of responding to requests.

Outcome 
Unitywater have efficiently automated their DBYD response service through the use of TicketAccess. It was awarded winners of the prestigious 2016 GITA ANZ DBYD High Performance Award for their speed, accuracy and quality of responses to all DBYD enquiries.

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