Kingborough Council was experiencing rapid growth in the number of enquiries received following their recent membership to the national Dial Before You Dig (DBYD VIC/TAS).

Kingborough Council innovates protection of infrastructure

Kingborough Council was experiencing rapid growth in the number of enquiries received following their recent membership to the national Dial Before You Dig (DBYD VIC/TAS). The Council could no longer continue with the resource heavy manual process and realised the need for automation. Kingborough Council made a big advancement with PelicanCorp's TicketAccess solution to efficiently and automatically provide detailed information on all asset locations, giving excavators the assets needed to avoid damaging underground infrastructure.

TicketAccess automation has successfully eliminated almost all manual processing of DBYD enquiries reducing the Kingborough overheads and enabling the Council to re-allocate staffing resources across other projects. In addition, it has ensured greater protection to its infrastructure by providing accurate and detailed information to those submitting DBYD enquiries.